We want you to be completely satisfied with your purchase. Please review our refund and return policy carefully.

1. Eligibility for Refunds or Returns

  • Refunds are only applicable for defective or damaged items.
  • You must notify us within 7 days of receiving your order if an item is defective.
  • Proof (e.g., clear photographs) must be submitted via email to info@rugsdecor.co.za for evaluation.

2. Non-Returnable Items

  • Items that are not defective or damaged are not eligible for return or refund.
  • Sale or clearance items are final and cannot be returned.

3. Process for Returns

If your return request is approved:

  • The item must be returned in its original condition and packaging.
  • The buyer is responsible for return shipping costs, unless the item was delivered in error or arrived damaged.

4. Refund Timeline

Once we receive and inspect the returned item:

  • You will be notified via email of approval or rejection.
  • If approved, a refund will be processed to your original payment method within 7–10 business days.

5. Exchanges

  • We do not offer exchanges unless the item is defective and a replacement is available.
  • Please enquire if you would like to request an exchange.

6. Cancellation

  • By Rugs & Decor: We may cancel orders due to stock issues, pricing errors, or fraud concerns. Refunds will be processed if payment was collected.
  • By You: Orders may be cancelled free of charge before dispatch. No cancellations are possible once an order has shipped.
  • In cases of product unavailability, Rugs & Decor will refund the client in full within 7 working days.